FAQ - Sweet Estelle's Baking Supply

FAQ

Hello! If you have a question that's not answered here, please email us at hello@sweetestelle.com.

Where are you located?
We're located in Southern California and are online only at this time. All California orders will be charged sales tax.

How long will it take for my order to arrive?
Please visit our Shipping FAQ page for detailed shipping information.

Do you ship internationally?
Yes! Please visit out Shipping FAQ page for detailed shipping information.

What is your return policy?
We want you to be happy with your purchase. If for some reason you need to return your order, please email us at orders@sweetestelle.com within 14 days of receiving your order for a return authorization. Once we receive your return and determine it to be in good, unused condition, we'll issue a refund for the merchandise cost. Shipping costs (both for the original order and return) are not refunded.

PLEASE NOTE: Returns are not available for food items and perishables including sugar decorations, royal icing decorations, sprinkles or jimmies, glitter, non-pareils, sanding sugars, sugar beads, dusts, flavorings or colorings. Returns are also not available for gift cards.

What is your privacy policy?
We never sell or rent personal information to third parties. Your personal information is only used to process your order. For more information about our privacy policy, please click here.

Are the colors on my screen accurate?
We make every effort to accurately reproduce the colors of everything we sell, however, not all screens display colors in exactly the same way. Additionally, dye lots for liners, straws and bags may vary.

When are you having a sale?
We have a few sales throughout the year. Keep up with the latest shop news by signing up for our newsletter and following us on Facebook, Instagram, and Twitter.

Do you sell your products wholesale or offer bulk discounts?
We don't wholesale at this time but some of our products are offered in bulk quantities here.

Thank you for visiting Sweet Estelle's!